Official filings and notices with full legal standing. 24/7 one-stop citizen desks on WhatsApp under the National Security Framework (ENS Media - RD 311/2022).
Strict regulatory compliance without forcing citizens into downloading standalone apps or wrestling with expired digital certificates.
Elderly citizens, unbanked residents, and ordinary people execute administrative inquiries using plain conversational language without desktop hardware or certificate hurdles.
Strict alignment with Royal Decree 311/2022. Forensic traceability, tamper-evident audit trails, strict data segregation, and zero external telemetry leakage.
Bidirectional secure API integration with municipal case back-offices, civil registry, census databases, and municipal local tax payment gateways.
Deployment capability in sovereign European data centers or public administration on-premise infrastructure, leveraging sovereign open-weights AI models without overseas cloud lock-in.
Residents look up census procedures, book administrative appointments, settle municipal dues, and report street maintenance incidents by sharing photos and GPS via WhatsApp. Every interaction receives an official case tracking stamp.
Dispersed rural municipalities connect their populace through a unified WhatsApp channel for agricultural alerts, subsidy deadlines, and community transport. Formal public award of €131,600 won for the Tierras Altas Commonwealth.
Dissemination of official cybersecurity alerts for SMBs and citizens (INCIBE), alongside concurrent 24/7 assistance to +50,000 tourists and citizens during major events (FallasBot - Visit València) in 12+ languages.
| Regulatory Framework | Public Sector Mandate | VALNATIR Architectural Solution | Audit & Evidence Proof |
|---|---|---|---|
| ENS Categoría Media (RD 311/2022) | Security controls for vital public administrative services and audit logs | Cryptographic isolation, AES-256 / TLS 1.3 encryption, and strict RBAC | Formal audit certification and periodic ENS compliance verifications |
| Law 39/2015 Common Administrative Proc. | Evidentiary standing of communications and recorded filing proof | RFC 3161 timestamping and non-repudiation hashes exportable to official registry | Downloadable audit logs signed with legally admitted electronic signatures |
| Law 40/2015 Public Sector Legal Regime | Interoperability and reuse of technical systems across government bodies | Open REST APIs conformant with the National Interoperability Framework (ENI) | OpenAPI documentation and SLA contracts strictly aligned with public procurement |
| EU Web Accessibility Directive (2016/2102) | Universal access to digital public services without technological divide | Natural conversational interface with voice note understanding and screen-reader ease | WCAG compliance and total elimination of portal complexity for all demographics |